Health and Wellbeing

Devon County Council is supporting the national NHS tracing programme 

conceptual image to represent making contact with lots of people

Posted on: 29 January 2021

Devon County Council is supporting the national NHS Test and Trace programme, contacting people identified as having tested positive for coronavirus. 

When a person tests positive for the virus, they are usually contacted by NHS Test and Trace and asked for information about who they’ve been in contact with recently.  People identified as having been in close contact with a positive case can then be instructed to self-isolate for ten days and to arrange a test should they develop any symptoms. 

But sometimes people are not in or they don’t answer their telephone, and so NHS Test and Trace can’t always make contact with them.   

Local councils are helping to support the national tracing team.  When attempts to reach a person have proven unsuccessful for 24 hours, those cases are handed to local tracing teams run by councils, to follow up.   

Steve Brown, Director of Public Health Devon Steve Brown, Director of Public Health Devon, said: 

 “We’re pleased to support this important national effort in trying to contain the spread of the virus and prevent it from transmitting. 

 “While the national NHS Test and Trace team contact the vast majority of people who have tested positive for coronavirus, in Devon we are given contact details of those they are unable to contact. We will make contact with these individuals to ask them where they have been recently and who they have been in close contact with. It will help us to contact people who are at risk of having been exposed to coronavirus and explain what they must do to help prevent the further spread of the virus.” 

 The local service will be active from midday to 8pm, Monday to Friday, and midday to 4pm, Saturday and Sunday. 

 Local tracers will only call from one local telephone number, 01392 383500. 

 People will be asked for: 

  • their name, date of birth and postcode
  • details of anyone else they live with
  • information about places they have visited recently, such as workplace or school
  • names and contact details of any people they were in close contact with in the 48 hours before their symptoms started and during the time since they developed symptoms.

 People will not be asked: 

  • for bank details or payments
  • for details of any other accounts, such as social media
  • you to set up a password or PIN number over the phone
  • you to call a premium rate number, such as those starting 09 or 087

Information about the local tracing service is on our website.

If you have concerns over whether the caller is genuine, please call us back on our normal customer service number 0345 155 1015. 

If we fail to contact you via phone, we will try to contact you by email if we have your email address. 

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