Help us improve our online services

Posted on: 8 October 2018

We’re working hard at Devon County Council to improve our online services. Our goal is to ensure that residents, businesses and partners find it easy to complete simple tasks like applying for one of our services, making a payment or finding information that you need.

We’re currently looking for volunteers who are willing to show us how they find and complete an application for blue badge parking.

To take part, volunteers will need to attend a one-to-one session. These are very informal, last for approximately one hour and can be arranged at times that suit volunteers. To take part you’ll need to be happy using a computer that we will provide.

Our first sessions will take place at County Hall in Exeter. We are seeking volunteers to help us, but we can pay your car parking costs or public transport fares. We will be looking to arrange sessions at other locations in Devon in the very near future.

If you’d like to get involved let us know by providing your name and email address. One of our team will then get in touch to agree a time and date that suits you.

2 comments on “Help us improve our online services

  1. Anne Ludlow says:

    Dear Sirs;

    I’m sorry that I cannot volunteer to come to Exeter to help with this project, but I can tell you that I was asked to fill in an on-line application for a disabled lady who is partially sighted, and it was IMPOSSIBLE to complete.

    Here’s why: It asked for a picture of her – fair enough, I scanned one and uploaded it to the application. Then it asked for proof of identity and proof of address. I had these documents to hand, but no opportunity was ever given to upload them to the form.

    When I got to the end and clicked the “Apply” button, it said that the application had been submitted, but was incomplete (well, of course – the two documents couldn’t be uploaded!) I was told they would have to be sent in by post, but no address was given.

    Similarly, in the original renewal notification letter she received, it said, “You can contact us using the details at the top of this letter” – but there was no address given at the top. It simply said “Devon County Council” and nothing else.

    I am perfectly happy to send photocopies of these documents, but without knowing exactly where to send them, I have little confidence that they will ever meet up with the rest of the application, which was sent online.

    The disabled lady I was trying to help has had a Blue Badge for many years, ever since she received a serious head injury in a near-fatal car crash. Surely all this information is already held on file for her? Why does it need to be submitted again?

    There is absolutely no way that she could have negotiated the complexities of the re-application process herself. Why is the process made so very difficult for a disabled person to renew their Blue Badge?

    Sincerely yours,

    Anne Ludlow

    • Hi Anne. All good points, thank you for telling us about that. Your comment has been passed to someone who can help, and I trust that they’ll be in touch with you. Thanks again.

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