Prestigious customer service award for County Council parking team

MP Louise Ellman and Christopher Rook

Posted on: 13 July 2017

Devon County Council’s parking team has won a prestigious award for customer service.

Devon received the accolade for “best practice reporting in customer service” at the PATROL PARC Awards (Parking Annual Report Awards by Councils).

The Customer Service award seeks to recognise the local authority which has demonstrated excellence in customer service, seeking to go above and beyond in helping road users to park safely while handling appeals efficiently and clearly.

Councillor Stuart Hughes

Cllr Stuart Hughes

Councillor Stuart Hughes, Devon County Council Cabinet Member for Highway Management, said: “We’re honoured to receive this award for customer service and we’re proud that our report, and service, has gained national recognition. It is a good reflection of the service, and the judges were impressed with our work to educate and gather data around pavement parking.”

Christopher Rook, Traffic Management Team Manager for Devon County Council, received the award on behalf of the council from MP Louise Ellman.

He said: “Since the launch of our in-house service in April 2014, the team has constantly worked to improve delivery of parking management across Devon, providing fair and consistent enforcement to meet the needs of our communities. We look forward to the opportunities to continue to further develop our service in the coming years, along with exploring new opportunities to work with other authorities to share services wherever possible.”

Devon County Council was one of nine local authorities shortlisted for an award at the event held at the House of Commons.

Councillor Jamie Macrae, Chair of the PATROL Joint Committee, said: “The encouragement, recognition and promotion of user-friendly and transparent communication is at the heart of these awards.”

The PATROL PARC awards were launched in 2009 to promote best practice among councils in the production of parking annual reports.

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