Health and Wellbeing

Woodland Vale receives a glowing report from care quality inspectors

Posted on: 28 March 2019

A Devon care home for people with dementia has received a glowing report following a visit by quality inspectors.

Woodland Vale in Great Torrington is home to 18 people, and it specialises in care for people with dementia.

Care Quality Commission inspectors visited the Devon County Council managed home recently, and have awarded it ‘Good’ grades across all of its quality measures.

Inspectors observed how staff and residents interact, speaking with relatives to understand how the home is meeting residents’ needs, as well as inspecting records and policies.

“People were supported and treated with dignity and respect, and involved as partners in their care,” says inspector Anita Sutcliffe in her report.

“All observations showed staff to be kind, respectful and compassionate. People smiled when interacting with staff and shared banter, fun and laughter.”

“Staff were gentle and ensured people were supported in a dignified way…..staff promoted their independence.”

The home was commended for the residents’ care plans. Very specific information relating to people’s physical, emotional and social needs are identified prior to their admission to the home, and integrated into the person’s “highly personalised” care plan.

“The premises were very clean and fresh…and well maintained,” the report says.

“There was a good ratio of staff to people using the service,” said a health care professional, who visits daily, to the inspector.

There were policies and procedures in place that promote good practice in safeguarding people, the inspector found.

The report says, “regular medicine audits helped to ensure good medicine management.”

And, “we found there was a good understanding of how to protect people under the legal framework of the Mental Capacity Act and Deprivations of Liberty Safeguards.”

Staff are noted in the report for ensuring that residents and families were involved in decisions about their care where possible.

Mealtimes were “relaxed and unhurried”. “There was a good balance of different foods available to people, sourced locally.”

“There are always activities going on,” one relative told the Inspector. And, the “activities provided would help people tap into happy memories,” the Inspector noted.

“The staff are wonderful, very caring, amazing with the residents. They are so kind,” said one visitor.

“It’s first-class here…before (their relative) came here, the manager wanted to know all about her past, her husband and hobbies.”

“I am really happy with the care provided,” said another family member.

“The service was consistently managed and well-led. Leaders, and the culture they created, promoted high quality, person-centred care,” the CQC report says.

“All staff felt the service was well-led.”

One agency member of staff, who has worked in a number of different care homes, told the inspector, “This is more like a family. It’s the best home I’ve ever worked in. It’s their approach, listening, talking, lots of encouragement. The residents are always first.”

And visiting care professionals were equally positive in their observations to inspectors.
About staff, one GP said, “I think they are excellent. I would be happy to place a family member there.”

“If you ever need a care home, this is it,” said another health care professional.

Councillor Andrew Leadbetter

Councillor Andrew Leadbetter, Devon County Council’s Cabinet Member with responsibility for adult social care, said:

“This is a really positive outcome for home and it staff, but really it’s a reflection of the excellent quality of care being provided to residents.

“Part of that commitment comes with understanding dementia and how it can affect people in different ways. We’ve taken great care at Woodland Vale – as we have at our other dementia care Centre of Excellence, in Newton Abbot – to design the building, the living spaces, as well as the training and delivery of service around it, with our residents in mind.

“And that pays dividend when we see residents and their families enjoying their time here in a safe and caring environment.”

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